Frequently Asked Questions
Everything you need to know about finding your perfect colors and shopping with Kettlewell.
How do I find out which seasonal color palette suits me best?
We recommend starting with our online Color Quiz or visiting our 'Color Studio' page. Our collections are categorized into Spring, Summer, Autumn, and Winter palettes to help you find the shades that make your skin tone glow.
What is your return policy for items that aren't the right fit?
We offer a 28-day return period for all unworn items in their original condition with tags attached. We want you to be 100% happy with your color match and fit.
Do you ship internationally, and what are the costs?
Yes, we ship to over 40 countries worldwide. Shipping costs and delivery times vary by location; you can view the specific rates for your region at the checkout page.
Are your clothes ethically sourced and sustainable?
We are committed to ethical manufacturing. Most of our garments are produced in small, family-run factories in Portugal and Turkey using high-quality fabrics like Lenzing™ Modal and organic cotton.
How should I care for my Kettlewell garments to maintain their color?
To keep your colors vibrant, we recommend washing at 30°C with similar colors, using a gentle detergent, and avoiding the tumble dryer whenever possible.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.